Customer Operations Manager

Join GS1 US as the Customer Operations Manager and be part of a dynamic organization that innovates and grows. As the Customer Operations Manager, you will create a foundation for clean, consistent account data and seamless operational processes across the customer lifecycle. In return, you'll be rewarded with great pay and benefits in a hybrid work culture.

Requirements

• Bachelors degree in Business, Data Management, Data Analytics, Operations Management or related field.
• 5-8 years of experience in customer operations, CRM administration, data governance or process design roles.
• Strong understanding of CRM systems, workflows, validation rules, and data structures.
• Ability to work closely with technical teams to translate business needs into system logic and automation.
• Experience in customer operations or sales operations.
• Strong process design skills with a detail-oriented, structured approach.
• Comfort working with data quality concepts: duplicates, field completeness, lifecycle states, identity management.
• Excellent cross-functional communication skills.
• Demonstrated ability to translate complex concepts into visual documentation (e.g., diagrams, process maps, infographics).
• Experience supporting customer-facing or sales-facing teams with clear operational guidance.
• Highly organized, proactive, and skilled at coordinating workflows across teams.

Benefits

• Health (medical, RX, dental, vision)
• 401(k) with Employer Safe Harbor and Profit-Sharing Contributions
• Short- and Long-Term Disability Coverage
• Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)
• Individual Wellness Platform
• Paid Parental Leave
• Generous PTO and Company Paid Holidays
• LinkedIn Learning
• Tuition Reimbursement
• Kudos (employee recognition and engagement platform)
• Catered Lunches 2x/week on in office days