Customer Support Specialist

Join GT Midwest as a Customer Support Specialist and enjoy a 75-year-old company's amazing work environment. Develop effective relationships with customers and suppliers, process customer orders, and assist Sales Engineers with tasks.

Requirements

• Develop and maintain effective relationships with customers and suppliers
• Receive and respond to incoming customer communications in a timely manner
• Support the GT Sales Engineers with quoting, entering orders, and expediting orders
• Identify and document opportunities for additional sales and pursue them
• Resolve quality issues, application issues, and customer complaints
• Negotiate profitable pricing and other commercial issues
• Understand distributor business strategy
• Utilize solutions-based selling skills
• Document all activities in GT’s CRM system
• Work as a team with fellow GT employees

Benefits

• Generous Paid Time Off
• 401k Matching