Expansion Account Manager
GustoDenver, Colorado, United States • Atlanta, Georgia, United States • Phoenix, Arizona, United States • Chicago, Illinois, United States
Posted January 8, 2026
95000 - 125000 USD year
Full Time
About the Company
Gusto is a company that helps small businesses with payroll, health insurance, 401(k)s, and HR.
Job Description
Gusto is seeking an Expansion Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB).
Requirements
- 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue.
- Experience in managing a large book of business and operating at scale.
- Strong ability to analyze customer data, assess account health, and execute targeted outreach.
- Excellent relationship management and communication skills with a consultative, customer-first approach.
- Deep understanding of Gusto's products and the ability to translate customer pain points into tailored solutions.
- A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment.
Benefits
- Competitive salary
- 401(k) matching
- Retirement plan
- Visa sponsorship (for non-US citizens)
- Generous parental leave
- Tuition reimbursement
- Relocation assistance
