Gusto is seeking an Expansion Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB).
Requirements
- 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue.
- Experience in managing a large book of business and operating at scale.
- Strong ability to analyze customer data, assess account health, and execute targeted outreach.
- Excellent relationship management and communication skills with a consultative, customer-first approach.
- Deep understanding of Gusto's products and the ability to translate customer pain points into tailored solutions.
- A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment.
Benefits
- Competitive salary
- 401(k) matching
- Retirement plan
- Visa sponsorship (for non-US citizens)
- Generous parental leave
- Tuition reimbursement
- Relocation assistance