Customer Success Manager - Enterprise

As a Customer Success Manager - Enterprise, you will help clients achieve their desired outcomes through proactive relationship building, education, and consultative support, and assume ownership and management of a portfolio of Enterprise clients.

Requirements

• Strong interpersonal skills and experience building strong internal and external relationships
• Strong Analytical skills with a high attention to detail
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
• Ability to bring data to life with stories and present with confidence
• Passion for building trust and communicating effectively with customers
• Ability to work autonomously and look for improvements in ways or working and processes
• Natural ability to switch between different roles and wear different hats
• Highly organized and able to juggle multiple tasks with competing deadlines
• Customer-focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service

Benefits

• Time to recharge – 23 days’ annual leave, paid sick days, and office closures over the holidays
• Health & wellbeing – Top-tier health cover with dental & vision, plus mental health and wellness support
• Financial benefits – Great pay, 401(k) matching via Voya, and rewards that recognise your impact
• Flexibility & balance – Flexitime, early Friday finishes, and work-from-anywhere freedom
• Family first – Enhanced parental leave and carer days for when life needs you most
• Career growth – Accredited learning, development programs, and space to grow your future
• Community & impact – DE&I initiatives, volunteer days, and 100% donation matching