L4 Systems Engineer (US Remote - MSP)

The Senior Systems Engineer (L4) at GXA is a technical backbone of IT service delivery, combining deep technical expertise with leadership and mentorship. This role guides clients and teammates through complex challenges with confidence and clarity, embodying GXA’s mission to make IT a strategic enabler for business growth while delivering world-class service.

Requirements

• 8+ years of experience in a similar MSP environment
• Demonstrated passion for excellent customer service
• Strong ability to prioritize, follow through, and take initiative without supervision
• Resilient under pressure—adept at handling escalations calmly and effectively
• Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates
• Collaborative mindset—works well in a fast-paced team environment
• Relevant certifications (MCSE, CCNA, AWS SysOps) preferred
• Reliable transportation for on-site client visits
• Advanced experience with virtualization environments
• Senior-level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory
• Strong networking background in design, configuration, and troubleshooting
• Advanced troubleshooting and problem isolation skills for complex issues
• Solid grasp of support tools, service delivery processes, and ITSM methodologies
• Typing and documentation skills for accurate and efficient service ticketing

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Auxiliary Benefit Offerings (Legal Shield/Aflac)