Director of Client Operations
GympassSão Paulo, Brazil
Posted May 12, 2026
50000 - 80000 USD
About the Company
Wellhub is a company shaping a healthier world, connecting employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.
Job Description
Join Wellhub, a company shaping a healthier world, as a Director of Client Operations in São Paulo. The role involves leading operations in the region, ensuring excellence in client support and operational journey, and fostering trust between clients, Customer Success, and Product. The position plays a key role in the Client Operations team, focused on solving complex operational issues, anticipating risks, and generating strategic insights to drive continuous improvement in both product and client experience.
Requirements
- Advanced English is mandatory for daily interaction with global stakeholders.
- Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
- Strong analytical skills to identify patterns, root causes, and propose structured solutions.
- Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
- Leadership experience with team management and operational performance oversight.
- Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.
- Excellent communication, organizational skills, and negotiation abilities.
- Working in global operations is a strong plus.
Benefits
- WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
- WELLZ: A complete emotional wellbeing program with a unique approach.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: Hybrid and remote options.
- FLEXIBLE SCHEDULE: Flexibility to shape how and when work gets done.
- PAID TIME OFF: Vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
- PAID PARENTAL LEAVE: 100% paid parental leave to all new parents.
- CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.