Wellhub is hiring a Head of Client Operations to lead operations in Brazil, ensuring excellence in client support and operational journey. The role plays a key bridge between clients, Customer Success, and Product, fostering trust, removing frictions, and prioritizing high-impact initiatives.
Requirements
- Advanced English is mandatory for daily interaction with global stakeholders.
- Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
- Strong analytical skills to identify patterns, root causes, and propose structured solutions.
- Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
- Leadership experience with team management and operational performance oversight.
Benefits
- Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources
- A complete emotional wellbeing program with a unique approach
- Health, dental, and life insurance
- Flexible work options, including hybrid and remote work
- Flexible schedule
- Paid time off
- Paid parental leave
- Career growth opportunities
- Culture that empowers wellbeing and inclusivity