Head of Client Operations

Wellhub is hiring a Head of Client Operations to lead operations in Brazil, ensuring excellence in client support and operational journey. The role plays a key bridge between clients, Customer Success, and Product, fostering trust, removing frictions, and prioritizing high-impact initiatives.

Requirements

• Advanced English is mandatory for daily interaction with global stakeholders.
• Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
• Strong analytical skills to identify patterns, root causes, and propose structured solutions.
• Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
• Leadership experience with team management and operational performance oversight.

Benefits

• Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources
• A complete emotional wellbeing program with a unique approach
• Health, dental, and life insurance
• Flexible work options, including hybrid and remote work
• Flexible schedule
• Paid time off
• Paid parental leave
• Career growth opportunities
• Culture that empowers wellbeing and inclusivity