IT Help Desk Coordinator
H MART - CorpWhittier, California, United States
Posted April 8, 2024
Full Time
About the Company
H Mart, founded in 1982 in Woodside, Queens, has grown into the largest Asian supermarket chain in the United States, operating more than 97 stores nationwide. The company specializes in a comprehensive selection of Asian groceries while also offering a broad range of Western products and everyday essentials, positioning itself as a one‑stop destination for diverse culinary needs. H Mart distinguishes itself through its upscale product lines and innovative food halls, which extend over three decades of in‑store dining experiences. This blend of cultural authenticity, extensive product assortment, and experiential retail makes H Mart a premier choice for consumers and a dynamic workplace for professionals seeking a vibrant, multicultural environment.
Job Description
Provide technical support to users via phone, email, or in-person, troubleshoot technical issues, and maintain accurate records of user issues.
Requirements
- Proven experience as an IT Help Desk Support or similar role
- Knowledge of computer hardware, software, and troubleshooting techniques
- Strong communication and customer service skills
- Familiarity with help desk software and remote desktop tools
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
- A degree in Computer Science, Information Technology, or a related field is preferred
- Bilingual in Korean and English
Benefits
- Health, Dental & Vision insurance
- EAP (Employee Assistance Program)
- 401 (k) Retirement Plan
- Life Insurance
- AD&D (Accidental death & Dismemberment)
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO)
- Paid Holidays
- Celebration & Condolence Benefits
- Holiday Gift certificates
- FSA (Flexible Spending Account)
- DCFSA (Dependent Child Care Spending Account)
- HSA (Health Savings Accounts)
