IT Support Analyst

H2O.ai is seeking an IT Support Analyst to support APAC end-user IT operations, with a strong focus on laptop provisioning, onboarding, and offboarding execution.

Requirements

• Diploma or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
• 3–5 years of experience in IT support, helpdesk, or technical support roles
• Basic knowledge of Windows and/or macOS environments
• Experience with laptop provisioning, software installation, and first-level troubleshooting
• Basic understanding of networking fundamentals (WiFi, routers, ISPs)
• Experience using ticketing systems or IT asset management tools
• Exposure to vendor coordination and operational IT support
• Basic understanding of endpoint security and device compliance
• Strong attention to detail and comfort with documentation and asset tracking
• Clear, professional communication with a service-oriented mindset
• Ability to execute reliably within defined processes, SLAs, and security standards
• Willingness to learn, take ownership of execution, and collaborate across regional teams

Benefits

• Market leader in total rewards
• Remote-friendly culture
• Flexible working environment
• Be part of a world-class team
• Career growth