Technical Support Engineer Manager

HackerRank helps leading companies hire and upskill developers based on skills, not pedigree. Our technical support engineering team is at the core of this mission, ensuring customers hire and upskill developers at scale. As a support manager, you’ll lead an L2 team that tackles complex integrations, resolves challenging issues, and delivers an exceptional customer experience.

Requirements

• 4+ years of experience in technical support or solutions engineering
• 2+ years of experience managing technical support or solutions engineering teams
• Experience with APIs, developer tools, and web applications
• Strong operational rigor and ability to thrive in complex, high-stakes environments
• Assertive communication skills and ability to drive accountability across functions

Benefits

• Base salary range: $180,000 - 185,000
• Bonuses
• Stock options
• Benefits