Technical Support Agent (m/w/d)

We are looking for a technical customer support specialist who coordinates tickets, analyzes incidents, and supports bug fixing, testing, and documentation, and actively optimizes our support processes.

Requirements

• Completed education in the field of web development or a comparable technical qualification.
• At least two years of experience in customer support, preferably in a software-related environment.
• Very good knowledge of PHP and JavaScript, as well as practical experience in developing and analyzing web applications.
• Secure handling of databases (e.g. MySQL, MariaDB) and web servers.
• Analytical thinking, quick understanding, and a structured and independent working style.
• Well-developed communication skills and no fear of direct customer contact, also by phone.
• Very good German and English skills (at least B2) for daily communication.

Benefits

• Varied and interesting tasks with a high level of personal responsibility
• Flat corporate hierarchies, an international and motivated team, and good morale
• A secure workplace in one of Germany's most beautiful cities with excellent public transportation connections
• Flexible working hours, flexible working time models, option for two days of home office per week
• A personal budget for further and continuing education
• Extras like a contribution to occupational pension provision or E-bike leasing