Associate Systems Engineer

Role Overview

We are seeking an enthusiastic Associate System Engineer to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.

What You Will Do

Support a 24×7 operational environment, handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents, and deliver a premium client experience.

Why It Might Be a Fit

We are looking for someone with 1+ year of experience in proactive support and infrastructure/application monitoring, familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations, and a commitment to following team, account, and client policies and procedures.

Requirements

• 1+ year of experience in proactive support and infrastructure/application monitoring
• Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations
• Commitment to following team, account, and client policies and procedures
• Experience with Windows Server environments,.NET-based application support, IIS, worker processes, Web.config, and Event Logs
• Basic understanding of networking and Azure Monitoring
• Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration
• Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools
• Basic knowledge of ITIL framework (V3.0 Foundation certification is an advantage)
• Ability to present data clearly using Power BI, Excel pivot tables, and charts
• Good command of written and verbal English; international support experience (US or Europe preferred)