Senior Desktop Support Analyst
Harris ComputerMaine, United States
Posted April 8, 2026
50000 - 52000 USD
Full Time
About the Company
Altera Digital Health is a passionate and gifted team committed to innovation and excellence.
Job Description
The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.
Requirements
- 4-6 years of experience in a desktop support environment is preferred.
- Practical understanding and proficiency with the following technologies: MS Windows Operating Systems, MS Exchange, MS Office Suite, Citrix, Firewall/VPN Configuration, MS SQL Server, MS IIS.
- Strong analytical and problem-solving skills with a logical, systematic approach.
- Excellent customer focus with the ability to anticipate user needs.
- Strong verbal and written communication skills.
- Demonstrated ability to work effectively under pressure and manage deadlines.
Benefits
- Competitive compensation and benefits package
