Technical Support Consultant

We are seeking a Technical Support Consultant to provide application and technical support for the TouchWorks EHR platform, responsible for troubleshooting client issues and collaborating with internal teams to deliver timely resolutions.

Requirements

• Manage and resolve technical support cases for the TouchWorks EHR application using ServiceNow
• Troubleshoot application, database, integration, and performance-related issues
• Support EHR workflows, configurations, and healthcare-specific functionalities
• Investigate SQL, SSL certificates, and connectivity-related issues
• Collaborate with development and infrastructure teams to resolve complex problems
• Maintain accurate case documentation and contribute to knowledge base articles including Confluence
• Communicate effectively with clients and provide timely issue updates while meeting SLA expectations