Associate Technical Support Consultant

Role Overview

Work as a Technical Support Consultant in Pune, interacting with internal stakeholders and support staff, and monitoring automations using Automation Anywhere and UiPath. Assist with bot scheduling, new client onboarding, and support ticket management.

What You Will Do

Monitor automations, respond to errors, restart bots, update configuration files, and assist with bot scheduling and new client onboarding. Raise support tickets in Jira and ServiceNow, and proactively review emails to address issues.

Why It Might Be a Fit

Good communication and problem-solving skills, basic understanding of Windows Servers, and experience with application/product support are required. Familiarity with the US healthcare industry and experience with automation platforms are preferred.

Requirements

• Excellent verbal & written communications skills
• Excellent problem-solving skills and ability to troubleshoot
• Basic understanding of Windows Servers
• Exposure on interaction with international clients (US preferred)
• Hands on experience on application/ product support

Benefits

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Peer-based incentive "Cheer" awards
• Tuition Reimbursement Program