Support Consultant

Role Overview

Support Consultant will interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues. The role requires 1-3 years of experience and excellent verbal and written communication skills.

What You Will Do

Diagnose and resolve complex customer questions or problems over the telephone/Internet, track and document inbound support requests, and communicate with product management department to improve on current design or to identify possible problems with design.

Why It Might Be a Fit

The ideal candidate will have good analytical and problem-solving skills, strong team player skills, and excellent organizational, communication, interpersonal, and time-management skills.

Requirements

• Excellent verbal and written communication
• Troubleshooting experience
• 1-3 years of experience
• Good analytical and problem-solving skills
• Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members
• Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work

Benefits

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program