Contact Centre Service Adviser

We are looking for a Customer Service Advisor to join our Contact Centre team. As a Customer Service Advisor, you will support customers with store and online enquiries, maximising sales opportunities and increasing our customers’ loyalty to Harrods.

Requirements

• Experience working in a contact centre or customer service environment
• Passionate about customer service with a friendly and welcoming manner
• Strong listening and communication skills, adaptable to your audience
• Proficient with computers and CRM systems, and experience with Microsoft Office, Word, Excel, PowerPoint

Benefits

• Company pension
• 25 days’ holiday
• Birthday off
• Up to 33% in-store discount (including across our food hall and restaurants)
• Season ticket loan