Product and Learner Support Specialist

The Product and Learner Support Specialist provides technical and administrative support to clients using digital learning platforms and related technologies.

Requirements

• Familiarity with Microsoft Office Suite (Word, Excel, Teams), CRM and ticketing systems (such as Salesforce or Zendesk), Splunk, and/or learning management systems.
• Ability to clearly and confidently communicate basic technical information to non-technical users, while working collaboratively with internal teams to resolve client issues.
• Demonstrated ability to adapt quickly to shifting priorities, new tools, and evolving client needs in a fast-paced environment.
• Proficient in the use of personal computers, mobile devices, web-based applications, and interactive learning tools.
• Strong written and verbal communication skills, with a focus on delivering professional, client-centered support and collaborating effectively with cross-functional teams.
• Detail-oriented approach to documenting troubleshooting steps, solutions, and platform behaviors to support internal knowledge-sharing and prevent repeat issues.
• Proactive mindset with the ability to identify emerging issues, surface trends, and contribute ideas for process or service improvements.

Benefits

• Competitive compensation
• Benefits package
• Education reimbursement
• Early-release Summer Fridays