Head of Customer Success, EMEA

At Harvey, we're transforming how legal and professional services operate. As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal.

Requirements

• 8+ years of experience in Customer Success, Account Management, or related roles within SaaS, legal technology, or top-tier management consulting firms.
• 5+ years of direct people management experience and 3+ years as second line manager, with a track record of building and scaling high-performing Customer Success teams.
• Demonstrated success in driving customer retention and expansion in enterprise environments with complex stakeholder landscapes.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance