Head of Customer Success, Enterprise (Americas)

Harvey is transforming the legal and professional services industry with AI technology. As Head of Customer Success, Enterprise (Americas), you will lead a team to drive value realization for Harvey's largest accounts, ensure maximum ROI, and shape the future of the industry.

Requirements

• 10+ years of experience in customer success, account management, or strategic consulting
• 5 years of managing and scaling CS teams in an enterprise SaaS environment
• Proven track record of owning and exceeding NRR, adoption, and expansion targets at scale

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance