Mid Market Customer Success Manager, EMEA

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This is a rare chance to help build a generational company at a true inflection point.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• Adapting seamlessly in the face of high-speed change and growth
• Strategic planning, revenue-based prioritization
• Managing a high volume of customer-facing projects and timelines
• Running in-person meetings w/ executives
• Mapping an organization and influencing stakeholders
• Driving key customer metrics and outcomes
• Owning a revenue, expansion, and renewal target
• Demonstrating a strong point of view and proactive self-management
• Working cross-functionally with Product and Sales teams