Technical Support & Service Engineer

We are looking for a Technical Support & Service Engineer to join our team in Tokyo, Japan. As a Technical Support & Service Engineer, you will provide technical support and analysis to inter-company and customers, manage critical problems, and develop new concepts to resolve complex software and systems problems.

Requirements

• Provide technical support and analysis to inter-company and customers
• Manage critical problems
• Develop new concepts to resolve complex software and systems problems
• Define, analyze and resolve complex software and systems problems
• Provide support for operating system upgrades, product and patch installations
• Escalate critical problems through proper channels
• Provide detailed systems expertise involving integration and interplay of complex hardware, software and communications products
• Perform training as required
• Provide technical evaluation and input when new products are released
• Assist in development and/or maintenance of product releases
• Distribute software fixes to customers and field support personnel

Benefits

• Opportunity to work with a leading company in the aerospace and defense industries
• Collaborative and dynamic work environment
• Professional development opportunities