Colectores/Servicio al Cliente
HCOA FitnessPuerto Rico, United States
Posted March 19, 2025
Full Time
About the Company
HCOA Fitness operates 14 health clubs and a CrossFit box across Puerto Rico, serving 25,000 members with a staff of over 500. Headquartered in Miami, the company is the largest fully integrated fitness operation in the Caribbean, offering a comprehensive suite of services that includes group and personal training, yoga, Pilates, indoor cycling, bootcamp, kickboxing, Zumba, strength training, body toning, and CrossFit. Its flagship Performa Wellness Center in Hato Rey exemplifies the brand’s commitment to premium, boutique fitness experiences. HCOA’s culture emphasizes community, innovation, and employee development, making it an attractive destination for fitness professionals seeking a dynamic work environment.
Job Description
HCOA Fitness is seeking motivated, hardworking individuals to join their team as a Colector(a) in their San Juan, Puerto Rico location. This role is crucial for maintaining club collections and member retention, focusing on resolving issues, providing excellent customer service, and efficiently managing members' accounts. The position reports directly to the Club Manager.
Requirements
- Bilingual English/Spanish
- 1-3 years of experience in high-volume corporate collections
- Knowledge of pricing and collection procedures
- Excellent customer service and phone skills
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple responsibilities
- Strong work ethic and initiative
- Flexible schedule (can include weekends)
- Reliable transport
- Excellent customer service and phone skills
Benefits
- Opportunity for advancement
- Paid time off
