Clinical Service Desk Analyst
HCTecUnited States
Posted July 14, 2022
Full Time
About the Company
HCTec partners with healthcare IT leaders to provide expertise and optimize operations, ultimately improving patient care.
Job Description
The Clinical Service Desk Analyst provides Tier 1 support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs. The role involves providing 24/7/365 support, troubleshooting issues, and escalating complex problems to Tier 2 teams.
Requirements
- 1-year Epic clinical experience
- 2 years' customer service experience
- Relevant Epic Clinical software experience
- Call center experience a plus