Service Desk Analyst I

The Service Desk Analyst I is responsible for supporting customers through timely and enthusiastic remote support in a 24/7 call center environment, requiring excellent customer service and communication skills.

Requirements

• High school diploma required, Associate or bachelor's degree highly preferred
• Current valid State Drivers' License
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
• Knowledge of relevant software, computer applications, and equipment
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Familiarity with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills
• Perform other duties as assigned

Benefits

• Benefits not specified