The Service Desk Analyst I is responsible for supporting customers through timely and enthusiastic remote support in a 24/7 call center environment, requiring excellent customer service and communication skills.
Requirements
- High school diploma required, Associate or bachelor's degree highly preferred
- Current valid State Drivers' License
- Proper phone etiquette and effective listening skills
- Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
- Knowledge of relevant software, computer applications, and equipment
- Knowledge of customer service principles and practices
- Medical/clinical terminology is preferred, but not required
- Must be able to sit for long periods of time
- Position requires use of headset/microphone
- Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
- Familiarity with mobile device support (iPhone, Android, Windows Mobile)
- Must be a team player and build good working relationships across all functions
- Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus
- Need to be flexible, adaptable, and possess creative problem-solving skills
- Perform other duties as assigned
Benefits