Collections Associate

Contact customers to collect outstanding accounts receivables, resolve billing problems, and reduce accounts receivable delinquency.

Requirements

• Communicate with customers to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receive payments and post amount paid to customer account.
• Document information about financial status of customer and status of collection efforts.
• Resolve internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.