Claims Specialist
Health AdvocateUnited States
Posted April 3, 2026
Full Time
About the Company
Caring for you in all ways. Always. We know all too well that the healthcare system is challenging to navigate. It makes people feel stressed, frustrated, and worried about costs—which often leads to them forgoing the care they need. We understand that dealing with these challenges feels lonely and scary. That’s why we’re here: We provide people with the personalized, expert care and support they need to take control of their health and well-being. We work one-on-one with them, guiding them to the right resources and answering their questions, giving them peace of mind. Our members can breathe easy knowing that they’re not alone because they have trusted, caring support that’s just a click or call away. We know that every health and well-being journey, and every person, is different. We pride ourselves on providing care and support that’s fully inclusive. We’re available 24/7, in the member’s preferred language, and through the communication channels they’re most comfortable with. Our compassionate team is comprised of healthcare experts who establish meaningful relationships with members and provide personalized help. Our experts are supported by a powerful digital experience, intuitive technology, and smart AI algorithms that assist with members’ current health needs as well as proactively address their emerging health issues. Our experts and our technology are the perfect combination, working together to educate, engage, and advocate for members in every interaction. Our caring approach delivers results: Improved health outcomes, lower healthcare costs, and peace of mind.
Job Description
Health Advocate is seeking a Claims Specialist to join their team, where you'll serve as an advocate, educator, and problem-solver for members, resolving complex claims issues and coordinating benefits across carriers. The role involves providing timely resolutions, educating members on their benefit plans, and ensuring accuracy in claim processing. As a detail-oriented and empathetic communicator, you'll have the opportunity to make a meaningful impact in the lives of Health Advocate's members.
Requirements
- At least 2 years of experience in healthcare, customer service, or claims
- Problem-solving skills to analyze claims, identify root causes, and propose practical solutions
- Empathetic communication skills to guide members with care and patience, even in complex or emotionally charged situations
Benefits
- Competitive pay: Hourly pay rate starting at $20 per hour
- Robust medical, dental, and vision coverage
- 401(k) with company match
- PTO