Operations AI Transformation Engineer - ServiceNow

AI Transformation Engineer - ServiceNow. Enable automation and AI-driven capabilities across the organization. Design and implement intelligent workflows, agentic AI integrations, and automated experiences across APIs, portals, and platforms.

Requirements

• 3+ years ServiceNow development experience
• Hands-on work with Integration Hub / Flow Designer / Automation Engine/ Workflow Data Fabric
• Service Catalog best practices
• Service Graph Connectors, such as Ansible
• Experience building or operating MCP (Model Context Protocol) clients/servers or analogous tool frameworks
• Ability to design JSON Schemas for tool inputs/outputs
• Strong API integration skills (REST, OAuth, webhooks), and secure secrets/config management
• Working knowledge of ServiceNow AI Control Tower concepts (governance, guardrails/HITL, observability)
• Proficiency in AI prompt engineering for code, application, and portal development
• Advanced abilities with one or more programming languages (e.g., TypeScript/Node.js, Python)
• Knowledge of ServiceNow Fluent and SDK
• Excellent communication and collaboration skills
• Three or more ServiceNow UI Builder or integration projects
• Experience with UI Builder, HTML/CSS/JavaScript, Jelly, Bootstrap, AngularJS, React, or legacy ServiceNow CMS
• Experience with ServiceNow Now Assist for Creator and/or ServiceNow IDE & SDK for AI-enabled development
• Database design and data modeling fundamentals
• ITSM implementation exposure on ServiceNow
• ServiceNow certifications (e.g., CSA, CAD, Implementation Specialist) or equivalent demonstrable expertise

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Leaders who care
• Flexibility
• A company that gives back