Senior Implementation Consultant, Clinical

The Senior Implementation Consultant will act as an integral part of the clinical projects to ensure a successful implementation of Homecare Homebase’s home health and hospice software. The person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.

Requirements

• Serving as subject matter expert on the proper use of the Homecare Homebase application
• Leading clients through Discovery, Design, Build, and Test phases of implementation
• Guiding customers toward established best practices
• Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments)
• Supporting clients and internal team members throughout onsite and remote Deployment
• Communicating effectively and understanding the customer’s needs, goals, and strategies
• Assisting clients with the change management efforts
• Independently researching customer inquiries and determining sources of issues
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
• Providing accurate and holistic feedback on team members’ performance

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• A Leader who cares
• Flexibility
• A company that gives back