Senior Implementation Consultant, Clinical

The Senior Implementation Consultant will act as an integral part of the clinical projects to ensure a successful implementation of Homecare Homebase's home health and hospice software. The role will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.

Requirements

• Serving as subject matter expert on the proper use of the Homecare Homebase application
• Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
• Guiding customers toward established best practices
• Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training
• Supporting clients and internal team members throughout onsite and remote Deployment
• Communicating effectively and understanding the customer's needs, goals, and strategies, as well as translating those needs into initiatives and solutions
• Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
• Independently researching customer inquiries and determining sources of issues
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
• Providing accurate and holistic feedback on team members' performance to assist with employee evaluation
• Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
• Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities