Customer Insights Director

We are the UK’s leading premium publisher, home to iconic and influential media brands including Cosmopolitan, Esquire, Elle, Harper’s Bazaar, and Country Living. At Hearst UK, we don’t just create content — we shape culture. Our workplace is built on collaboration, creativity, and trust. We champion bold ideas, embrace innovation, and continually evolve to meet the moment — all while celebrating the legacy that’s brought us here. We believe in each other’s potential and push boundaries together to make a meaningful impact, both in the media landscape and in people’s lives.

Requirements

• Independently manage in-house research projects end-to-end, from briefing and design, to execution, analysis, and debrief (surveys, communities, qual, UX), and augmenting in-house activities with external partners where necessary, to deadline and on budget.
• Integrate a broad set of data (behavioral analytics, first-party data, qualitative, trends, contextual data) into unified narratives and insights that inform marketing, editorial, product, partnership, and commercial/advertising decisions through evidence-based storytelling, with concise, actionable recommendations.
• Lead debriefs, readouts, and workshops with senior leaders and peers; codify best practices, templates, and playbooks for repeatable impact.
• Partner with peers across the Customer team to leverage other data sources and share knowledge for delivering holistic customer understanding and best-in class insight.
• Establish and manage the ongoing insights delivery for our customer satisfaction programme across 15 brands.
• Contribute to the ongoing dissemination of insight to the wider organization through newsletters, knowledge sessions, surgeries, etc.
• Coach and develop junior team members to deliver high-quality, reproducible research and insight at pace.

Benefits

• Generous Workplace Pension
• Income Protection
• Life Assurance
• Season Ticket Loan
• Salary Finance tools
• Financial Wellbeing sessions
• Home Tech benefits
• HAPI at Hearst app