Help Desk Analyst

Help Desk Analyst role at Heartland Mutual Insurance involves providing IT support, troubleshooting, and resolving issues related to hardware, software, and network connectivity.

Requirements

• Diploma in Information Technology, Computer Science, or a related field
• 2+ years of experience in a help desk or technical support role
• Proficiency with Microsoft Office 365 (Teams, Outlook, SharePoint)
• Proficiency in Azure, Office 365, Veeam, Microsoft Defender, Intune, Fortinet, and other relevant technologies
• Working knowledge of ITIL best practices including Incident and Change Management.
• Strong understanding of network protocols, cybersecurity, and best practices.
• Familiarity with endpoint security tools and mobile device management
• Knowledge of networking fundamentals (VPN, Wi Fi, firewalls)
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication abilities
• Demonstrated customer service orientation
• Ability to manage multiple priorities in a fast paced environment
• Collaborative mindset and willingness to learn

Benefits

• Comprehensive Total Rewards
• Inclusive Culture
• Career Growth & Development
• Make an Impact