Customer Success Manager

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human.

Requirements

• 2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
• Familiarity with Germany’s healthcare ecosystem (both public and private)
• Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams
• Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality
• Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments

Benefits

• Additional paid day off for your birthday and wellness days
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team