Head of Customer Success
Heidi HealthNew York, New York, United States
Posted October 21, 2025
Full Time
About the Company
Heidi Health is a leading provider of AI-driven medical scribing solutions, used by tens of thousands of clinicians worldwide. The company's core offerings include personalized note-taking with customizable templates, document creation through simple prompts, seamless team collaboration, and HIPAA/NHS-compliant security. Heidi Health stands out in the industry by adapting to unique workflows across all specialties, offering a comprehensive suite of medical education, AI, machine learning, software, diagnostic tools, and education services.
Job Description
Heidi is building an AI Care Partner to support clinicians throughout their careers. The company focuses on increasing healthcare capacity and prioritizing the human connection in healthcare. They are seeking an experienced Head of Customer Success to define and scale their function within the US and Canada, championing customer success initiatives internally.
Requirements
- Proven experience leading and scaling Customer Success functions.
- Demonstrated ability to work effectively across various market segments.
- Strong, data-driven approach to customer success.
- Exceptional leadership and communication skills.
- Passion for delivering extraordinary customer experiences.
Benefits
- Healthcare, Dental, Vision benefit options
- Paid day off
- Personal development budget
- Learning opportunities
- Equity option for company growth
