Customer Success Manager
Heidi HealthEastern Cape, South Africa
Posted October 30, 2025
Full Time
About the Company
Heidi Health is a leading provider of AI-driven medical scribing solutions, used by tens of thousands of clinicians worldwide. The company's core offerings include personalized note-taking with customizable templates, document creation through simple prompts, seamless team collaboration, and HIPAA/NHS-compliant security. Heidi Health stands out in the industry by adapting to unique workflows across all specialties, offering a comprehensive suite of medical education, AI, machine learning, software, diagnostic tools, and education services.
Job Description
Heidi is seeking a Customer Success Manager to manage customer onboarding, training, and adoption for hospital deployments across South Africa. This role will focus on ensuring clinicians feel comfortable and value Heidi’s AI Care Partner, improving patient care, and scaling product engagement. The ideal candidate will have a medical background and experience in digital transformation.
Requirements
- 2+ years in a customer success role at a SaaS company
- Familiarity with South Africa’s healthcare ecosystem (public and private)
- Exceptional communication and collaboration skills
- Highly organised and able to manage multiple projects
Benefits
- Additional paid day off
- Wellness days
- Personal development budget
- Opportunity to create a global impact
- Fast track startup career
