Customer Success Manager (Mid Market)

Heidi is a company that aims to improve patient care worldwide by providing innovative solutions that free clinicians from administrative burdens. They are looking for a Customer Success Manager to help them achieve their mission. The role involves developing and executing strategic success plans, building and managing multi-stakeholder relationships, leading pilots and implementations, and driving data-informed customer strategy.

Requirements

• 5+ years of experience in SaaS Customer Success or client-facing roles
• At least 3+ years managing enterprise accounts (250+ users, high-value ARR)
• Proven track record of owning the complete enterprise customer lifecycle
• Demonstrated ability to build trusted relationships with C-suite executives, clinical leaders, and technical stakeholders
• Experience leading multi-site implementations and change management initiatives
• Strong commercial acumen with experience identifying expansion opportunities
• Data-driven approach to portfolio management
• Exceptional communication and presentation skills
• Confident using modern CS and analytics tools
• Willingness to engage in pre-sales activities

Benefits

• Generous PTO
• Wellness days
• $500 personal development budget
• Equity (shares in the company)