Director, Customer Success Operations

Hello Heart is seeking a Director, Client Success Operations to build out operational strategy, insights, and processes to scale their Customer Success organization. The ideal candidate will have 7+ years of experience in business systems management, database management, and/or automation, with a focus on revenue-focused departments. They will work closely with CX leadership to automate initiatives and drive growth discussions.

Requirements

• 7+ years of professional experience across business systems management, database management and/or automation.
• Experience working in a revenue-focused department is a must (Customer Success, Sales, or Marketing).
• Relevant industry experience within digital healthcare or SaaS is a plus
• Ability to think operationally across CX, with the ability to influence process lifecycle with appropriate technical resources, is highly preferred.
• Proven leader who has experience working in a complex business environment and across multiple systems and automation tools to drive effective outcomes.
• Knowledge of working with Salesforce.com, Tableau, BI Tool, Asana, or similar systems.
• You are an AI superuser, utilizing AI in your daily work and familiar with multiple AI tools
• Ability to travel up to 15% annually as needed.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off