Director, Customer Success Operations

The Director of Customer Success Operations will drive excellence by identifying, developing, implementing, and improving business processes and initiatives, with a growing emphasis on leveraging AI and agentic technologies to scale operations and enhance customer engagement.

Requirements

• 8-10+ years professional work experience
• At least 5 years experience working for a software services or consulting organization in the Customer Success Organization
• At least 3 years of management experience
• Excellent understanding of Customer Success processes, key metrics and operational excellence
• Analytical and problem-solving skills supported with Organizational and time management skills

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan