Werkstudent:in im Customer Success (d/m/w)
HelloMateoBerlin, Germany
Posted April 10, 2026
Part Time
About the Company
HelloMateo is an omnichannel customer experience platform that helps local brands and businesses grow by managing the entire digital customer lifecycleâfrom lead acquisition to conversion and retentionâwithin a single SaaS solution. The company offers integrated tools such as CRM, marketing automation, AIâpowered chatbots, and multichannel communication (WhatsApp, SMS, Messenger, email) through a universal inbox and autopilot workflows. By combining realâtime customer engagement with dataâdriven insights, HelloMateo enables brands to deliver personalized experiences at scale, differentiating itself with a focus on local market agility and a fully automated, endâtoâend customer journey. This concise, techâcentric approach appeals to professionals who want to shape the future of customer experience.
Job Description
Support the CS team along the entire customer journey, working closely with Sales, Product, and Support teams to turn satisfied customers into fans.
Requirements
- Enrolled at a university
- Excellent communication skills in writing and speaking
- Very good German language skills (C2) and good English language skills (B2)
- Ability to communicate complex content clearly and understandably
- Structured and independent work style â even when dealing with multiple topics at once
- Basic understanding of software and digital products
- First experience in Customer Success or a similar role â a plus, not a must