Customer Service/BDC Representative

Hendrick Automotive Group seeks a Customer Service/BDC Representative to provide excellent service to customers via phone, text, and email. The ideal candidate is driven, enthusiastic, and willing to learn in a fast-paced environment. The position offers a solid hourly income, bonuses, and opportunities for growth and development.

Requirements

• Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
• Accurately logs all customer interactions into Dealership Management System.
• Schedules appointments for customers to visit dealerships.
• Follows up on appointment outcomes.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.

Benefits

• Medical and prescription coverage
• Basic life insurance, 401(k) with company match
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Paid-time-off
• Dental coverage
• Short-term disability
• Long-term disability
• Supplemental life insurance
• Comprehensive employee recognition programs
• Continued training through Hendrick University and the manufacturer