IT Help Desk Intern

The IT Support Desk Intern is responsible for providing corporate end-users with a single point of contact for all technology-related requests for support, service and computer training.

Requirements

• High school diploma or GED required
• Currently enrolled or near graduation from a college or university in Information Technology, Cyber Security, Computer Science, Programming, or Management Information Systems
• Customer oriented and motivated with excellent oral and written communication skills
• Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines
• Ability to organize and prioritize job projects and requirements
• Ability to keep abreast of product applications and technology trends
• Excellent analytical/troubleshooting skills
• Ability to work independently and take ownership for tasks from beginning to completion
• Ability to pass background screen and drug test
• Working knowledge of IT technical support/Help Desk concepts and functions
• Desktop client software setup and configuration
• Printer software setup and configuration
• Working knowledge of one or more IT platforms: Microsoft Windows Client/Server, Active Directory, and/or IBM mainframe
• Working knowledge of current versions of the following products: Microsoft Windows Operating Systems, Microsoft Office Suite
• Understanding of basic networking protocols and processes

Benefits

• $21.00 per hour
• Flexible start date between May 15 and June 1
• Some flexibility in start and end dates may be accommodated