Customer Care Manager (w/m/d)
HERO Software GmbHBerlin, Germany
Posted February 9, 2026
Full Time
About the Company
HERO Software is a software company that values flexibility, mobility, and team spirit.
Job Description
We are looking for a Customer Care Manager who can be the direct voice and first point of contact for our customers, creating an outstanding service experience that excites. The ideal candidate will have several years of experience in customer care or support, excellent communication skills, and a technical affinity.
Requirements
- Comprehensive experience in customer care or support, preferably in the SaaS and B2B field
- Excellent communication skills
- Technical affinity
- Solution-oriented thinking
- Team spirit
- Fluent German language skills (C2 level)
- Experience with Salesforce, Jira, and/or Notion (bonus)
Benefits
- Time flexibility and mobile work without fixed location
- 29 Euro subsidized Germany ticket
- 30 vacation days
- Additional free days (wedding, move, birth)
- Volunteering Day for a social project
- Job bike and sports offers
- Access to mental health partner Bloom
- Company health insurance with Allianz
- Monthly professional shoulder and neck massage
- Annual further education budget of 800 Euro
- Regular feedback and development discussions
- Clear HERO career plan to grow internally
- Sensational summer and Christmas parties
- Annual Co-Workations with the HERO team