Customer Care Manager (w/m/d)

As a Customer Care Manager, you will be the first point of contact for our customers, providing an outstanding service experience, solving technical problems, and contributing to a positive team dynamic.

Requirements

• Multi-year experience in customer care or support
• Excellent communication skills
• Technical affinity and ability to analyze and solve technical problems
• Solution-oriented thinking and ability to work independently
• Fluent German language skills (C2 level)
• Experience with Salesforce, Jira, and/or Notion (bonus)

Benefits

• Flexibility & mobility
• Time-flexible and location-independent mobile work
• 30 vacation days plus additional free days
• Volunteering day for a social project
• Health & prevention
• Job bike and sport offers
• Access to mental health partner Bloom
• Company-based health insurance from Allianz
• Professional shoulder and neck massage
• Further training budget
• Regular feedback and development conversations
• Clear HERO career plan
• Team spirit and events
• Annual co-working within the EU