Customer Care Manager (w/m/d)

We're looking for a Customer Care Manager to be our direct voice and first point of contact for customers, creating an outstanding service experience and finding solutions to every problem.

Requirements

• Multiple years of experience in customer care or support, ideally in the SaaS and B2B field
• Excellent communication skills
• Technical affinity and ability to analyze and solve technical problems
• Solution orientation and ability to work independently and structured
• Fluent German knowledge (C2 level) in word and writing
• Experience with Salesforce, Jira, and/or Notion is a plus

Benefits

• Time-flexible and location-independent mobile work
• 29 euro subsidized Germany ticket
• 30 holiday days (including 24.12. & 31.12.)
• Additional free days (wedding, moving, birth)
• One Volunteering Day for a social project
• Access to mental health partner Bloom
• Company health insurance from the Allianz
• Monthly professional shoulder and neck massage
• Annual further education budget of 800 euros
• Regular feedback and development discussions
• HERO career plan to grow internally
• Sensational summer and Christmas parties
• Annual co-workations with the HERO team within the EU