Technical Account Manager

Technical Account Manager job at Hewlett Packard Enterprise in Bangalore, Karnataka, India. The role is hybrid with an expectation to work 2 days a week from an HPE office. The TAM will assist the ASM to create an account support plan, collaborate on support planning and reviews, drive technical reviews with the customer, and support the ASM with proactive deliverables.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Minimum 3 to 4 Years of support experience.
• Product and Solutions: Simple Components, Complex Solutions, Product Bundles/Reference Architectures, Product Solutions Appliances.
• Portfolio Knowledge: Complete Care, GreenLake, Lifecycle event services, TS Support Credits.
• Account Management: Business Acumen, Effective interactions, Planning and organizing, Tools and process.
• Professional Skills: Understanding MC/DC and Proactive Customers, Service management – ITIL Foundation.
• Additional Skills: Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion