TECHNICAL ACCOUNT MANAGER

TECHNICAL ACCOUNT MANAGER at Hewlett Packard Enterprise in Bangalore, Karnataka, India. Hybrid role with 2 days/week office work. Assist Account Support Manager (ASM) in creating account support plans, support planning and reviews, and drive technical reviews with customers. Collaborate with ASM to create technical operational profiles of customer environments and deliver proactive services as defined in the Account Support Plan.

Requirements

• Product and Solutions: Simple Components (Operating Systems, Networking, Servers, Storage), Complex Solutions (Cloud, Virtualization), Product Bundles/Reference Architectures, Product Solutions Appliances, Systems
• Portfolio Knowledge: Datacenter Care, Proactive Care, Flexible Capacity, Lifecycle event services, Datacenter Care building blocks, TS Support Credits
• Account Management: Business Acumen, Effective interactions, Planning and organizing, Tools and process
• Professional Skills: Customer-centric mind set Essentials (CCM1), Understanding MC/DC and Proactive Customers (CCM2), Influencing MC/DC and Proactive Customers (CCM3) – Optional, Service management – ITIL Foundation

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion