Technical Account Manager

Technical Account Manager at Hewlett Packard Enterprise. Responsible for creating account support plans, supporting account managers, and delivering proactive services to customers. Requires a bachelor's or master's degree in computer science, information systems, or equivalent, and 3-4 years of support experience. Work will be hybrid, with 2 days a week from an HPE office.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Minimum 3 to 4 Years of support experience.
• Product and Solutions: Simple Components, Complex Solutions, Product Bundles/Reference Architectures, Product Solutions Appliances.
• Portfolio Knowledge: Complete Care, GreenLake, Lifecycle event services, TS Support Credits.
• Account Management: Business Acumen, Effective interactions, Planning and organizing, Tools and process.
• Professional Skills: Understanding MC/DC and Proactive Customers, Influencing MC/DC and Proactive Customers, Service management - ITIL Foundation.
• Additional Skills: Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion