HGC Industries is a worldwide leader in designing and manufacturing gaskets, sealing surfaces, and stamping. The company is seeking an Accounts Receivable Specialist to maintain accurate records of incoming payments, ensure timely collection of outstanding invoices, and resolve payment discrepancies.
Requirements
- Maintain accurate records of incoming payments
- Ensure timely collection of outstanding invoices
- Resolve payment discrepancies
- Generate and send customer invoices, statements, and payment reminders
- Follow up and communicate with customers regarding outstanding invoices and payment discrepancies
- Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds
- Perform daily posting of cash receipts and generate daily shipping invoices
- Prepare and analyze accounts receivable aging reports to identify past-due accounts and prioritize collection efforts
- Provide updated reports weekly, bi-weekly, or monthly regarding improvements in collections or unresolved issues to escalate to upper management
- Collaborate with the customer support department and sales team to address customer inquiries, assist with billing and pricing discrepancies, and resolve any issues impacting payment collection
- Maintain up-to-date customer records with accurate billing, contact information, payment terms, and price increases within the ERP system
- Request customer sales tax exemption certificates
- Monitor AR shared mailbox daily for cash remittance advice and customer communications requesting statement copies or invoices
- Complete assigned month-end tasks such as reconciling customer cash, adjustments, sending statements, and financial reporting
- Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable
Benefits
- Generous Paid Time Off Policy
- 401(k) Retirement Program w/ Company Match
- Medical, Dental, and Vision plans
- STD & LTD
- Employer-Paid Life Insurance
- Employee Assistance Program
- Pet Insurance/Discount Program
