Customer Success Manager

Hi Marley is a technology company that aims to revolutionize the insurance industry with its conversational platform. We are looking for a Customer Success Manager to join our team in Boston, MA. As a Customer Success Manager, you will manage customer relationships, ensure customers realize value from their investment with Hi Marley, and execute established Customer Success motions with increasing independence.

Requirements

• 3-4+ years of professional/relevant experience
• 1-3+ years of experience in a customer-facing role, with experience in P&C Insurance or Insurtech
• Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders
• Track record of providing consultative and proactive support to customers
• Consistently meet or exceed internal performance metrics
• Proven consensus builder who drives change with customers
• Empathetic, positive attitude with a desire to help our customers reach their business goals
• Ability to quickly grasp and succinctly explain technological and business concepts
• Demonstrates comfort with cross-functional collaboration with business and technical stakeholders
• Ability to travel about once a month

Benefits

• Equity grants for all employees
• 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• Flexible vacation policy