Team Lead Customer Care

Join Hiflow, a digital platform specializing in delivering cars on an individual basis, as a Team Lead Customer Care to embody the excellence of our customer culture and manage a team of 6 people. Your role will involve managing the team, supervising reference sinistres, and improving service quality.

Requirements

• Leadership & Management: experience in managing an operational team
• Client Centricity: strong customer service culture (B2C or B2B)
• Data driven: ability to implant and follow metrics
• Communication: excellent oral and written communication skills
• Languages: B2 level in English

Benefits

• 8€ meal ticket per day
• 50% reimbursement of transportation ticket
• Gymlib
• Happypal
• PEE